Mason-Lite 120" Linear Gas Fireplace (No Trough)- Dual 12" B-Vent

Shipping Policy

We strive to make the ordering process as straightforward as possible. If you have any questions regarding your order, please contact us at +1 (844)-643-8500 or support@efireplacedirect.com during our regular business hours.

Order Confirmation

Upon placing your order, you will receive an order confirmation email. We will then verify that all items are in stock and available for shipment. If your order can be delivered within the advertised timeframe, it will be processed and sent to the warehouse for shipment.

If the expected delivery timeframe exceeds the advertised timeframe, we will contact you by email or phone to confirm the order and provide updated delivery information.

Order Processing

Orders are typically processed within 24–48 business hours after your payment has been successfully verified and approved. We make every effort to ship your items as quickly as possible.

Please note that shipping times refer to the time required for your order to arrive after it has been shipped and do not begin from the date the order is placed. Processing and shipping times exclude weekends and holidays.

If your order is urgent, we recommend contacting us at +1 (844)-643-8500 before placing your order so we can confirm product availability and the estimated shipping timeframe.

In rare cases, an item may be unavailable, backordered, or subject to an extended lead time. If this occurs, we will notify you as soon as possible.

Receiving an order confirmation does not guarantee final acceptance of your order. efireplacedirect reserves the right to accept or decline an order for any reason and may request additional information or verification before processing an order.

Order Shipment

Once your order has shipped, you will receive an email containing your tracking information, when tracking is available.

If you have not received tracking information within 7–10 business days of placing your order, please contact our customer service team at +1 (844)-643-8500 or support@efireplacedirect.com

Estimated Time of Arrival

Our standard delivery timeframe is generally 7–14 business days after shipment.

For custom-made or specially ordered products, delivery may typically take 4–12 weeks, depending on the product and manufacturer.

Delivery estimates are provided as guidelines and may vary depending on product availability, manufacturer lead times, carrier schedules, holidays, and other circumstances beyond our control.

If the estimated delivery timeframe for your order falls outside the expected delivery window, our customer service team may contact you with an updated estimate.

Areas Covered & Shipping Costs

Shipping rates and estimated delivery times advertised on our website apply to the contiguous United States (Lower 48 states) unless otherwise specified.

We offer free standard ground shipping on orders of $200 or more in our online catalog, subject to applicable product exclusions.

Shipping Rates

• Orders below $200: $70 flat-rate shipping
• Orders of $200 or more: Free standard ground shipping

Products specifically marked as eligible for free shipping qualify for the applicable free-shipping offer. Expedited shipping, special delivery services, or other upgraded shipping options may incur additional charges.

For shipping to Alaska, Hawaii, U.S. territories, or other locations outside the contiguous United States, additional shipping charges may apply, even when an item is listed as eligible for free shipping.

If additional shipping charges are required, we will contact you after your order is placed to confirm the shipping cost and arrange payment for any applicable additional charges.

We currently do not offer international shipping. However, customers may arrange delivery to a freight forwarder of their choice, subject to our shipping terms and carrier requirements.

Delivery Method

Standard shipping generally includes curbside delivery. This means the shipment is delivered to the curb or another accessible location near the delivery address, typically near the driveway or mailbox.

Customers are responsible for moving the product from the delivery location into their home and for any required assembly or installation.

Please review the product specifications and installation requirements before placing your order. Professional installation may be recommended or required for certain products.

Damaged or Missing Shipments

It is important to carefully inspect your shipment when it arrives.

• Before signing for a freight delivery:
• Inspect the packaging for visible damage.
• Confirm that all packages listed on the delivery receipt have been received.
• Take clear photos and videos of the shipment and packaging.
• If the package appears damaged, note the damage on the delivery receipt or bill of lading.
• If appropriate, refuse the shipment and clearly state "Refused due to damage."

If there is no visible damage to the outside of the packaging but you have not yet inspected the product, note "Subject to further inspection may contain concealed damage" on the delivery receipt before signing.

Failure to document visible damage or missing packages at the time of delivery may affect the ability to file a freight damage claim.

Concealed Damage

If you discover damage after opening the package and there was no visible damage to the exterior packaging, please keep all original packaging materials and contact us as soon as possible.

Please provide clear photos and videos showing:

• The damaged product
• All sides of the packaging
• Shipping labels
• Any visible damage to the box or packing materials
• The product packaging and protective materials

Damage claims should be reported within 2 business days of delivery so that we can work with the shipping carrier or manufacturer to determine the appropriate resolution.

Once we receive the required documentation, efireplacedirect will review the claim and, where applicable, work with the carrier or manufacturer to arrange a replacement or other appropriate resolution.

Customer Support

For questions about your order, product availability, shipping, delivery estimates, or damaged shipments, please contact:

Phone: +1 (844)-643-8500
Email: support@efireplacedirect.com

Return Policy

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Most orders ship within 1–3 business days.

Your cancellation is only considered confirmed once you receive confirmation from us by phone or email.

Once an order has shipped, our Return Policy will apply. A restocking fee of up to 25% may apply to returned orders.

To request a cancellation, please contact us:

• Email: support@efireplacedirect.com
• Phone: +1 (844)-643-8500

Return Eligibility

At Modern Flames Shop, we strive to ensure your complete satisfaction with your purchase. If you need to return an item, please review the following return policy.

Items may be returned within 30 days of receiving the order for an exchange, store credit, or refund. Products must be unused, in new condition, and returned with their original packaging and included materials.

Return Policy

• Fireplace and accessory items must be returned within 30 calendar days of delivery.
• Products must be unused and in new condition.
• Items should be returned in their original packaging with all included materials.
• Shipping costs are non-refundable.
• A 25% restocking fee may be deducted from the refund.
• Refunds will be issued to the original form of payment.
• If a returned product is not eligible for a refund, we will notify you.
• Shipping charges are non-refundable and will be deducted from the refund amount.

Contact Us

If you have questions about cancellations, returns, exchanges, or refunds, please contact our customer support team:

Phone: +1 (844)-643-8500
Email: support@efireplacedirect.com